Shipping Policy
Last Updated: June 30, 2026
At Nova Gardens, we aim to provide a clear and reliable shipping experience. Please review the information below for details about order processing, shipping costs, delivery times, tracking, and shipping-related requests.
1. Order Processing and Handling Time
Orders are typically processed within 1–3 business days, Monday through Friday.
Orders placed before 2:00 PM Eastern Time (ET) on a business day will generally begin processing on the same business day. Orders placed after the daily cutoff time, on weekends, or on U.S. federal holidays will generally begin processing on the next business day.
Processing time refers to the time required to prepare an order before it is handed over to the shipping carrier.
2. Shipping Destinations
Nova Gardens currently ships to all 50 U.S. states.
We currently do not offer international shipping.
3. Shipping Cost
Free standard shipping is available on all orders shipped within the United States.
There is no separate standard shipping charge for eligible U.S. orders.
If any special shipping requirements apply to a particular product or order, the applicable information will be clearly displayed before you complete your purchase.
4. Delivery Times
After your order has been processed and handed over to the shipping carrier, standard transit time is typically 3–7 business days.
Based on our standard processing and transit times, the estimated total delivery timeframe is approximately 4–10 business days from the date the order is placed.
Delivery estimates are not guaranteed. Actual delivery times may vary due to circumstances outside our control, including carrier delays, severe weather, holidays, service disruptions, or other unforeseen events.
5. Order Tracking
Once your order has shipped, we will send a shipping confirmation email containing your tracking information.
You can use the tracking information provided in the email to monitor the status of your shipment.
If you do not receive your shipping confirmation email, please check your spam or junk folder. If you still cannot locate it, please contact our customer support team.
6. Shipping Address Accuracy
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please carefully review your shipping information before completing your order.
Nova Gardens is not responsible for delays, misdelivery, or additional shipping costs resulting from an incorrect or incomplete address provided by the customer.
If you notice an error in your shipping address after placing an order, please contact us as soon as possible. We will make reasonable efforts to assist before the order is shipped.
7. Order Changes and Cancellations
If you need to change your shipping address or request cancellation of an order, please contact us as soon as possible at:
Email: support@novagardens.shop
Phone: +1 (813) 702-5594
We will make reasonable efforts to accommodate requests received before an order has been shipped.
Once an order has been shipped or handed over to the carrier, we may be unable to modify or cancel the shipment.
Cancellation and refund eligibility are also subject to our Return & Refund Policy.
8. Delayed, Lost, Damaged, or Undelivered Packages
If your package is significantly delayed, appears to be lost, arrives damaged, or is marked as delivered but you have not received it, please contact us at:
Email: support@novagardens.shop
Phone: +1 (813) 702-5594
Please provide your order number and tracking information when contacting us so that we can review the shipment and assist you with the appropriate next steps.
9. Contact Us
For questions or concerns regarding shipping or your order, please contact Nova Gardens:
Nova Gardens
22659 Beech Rd
Granby, MO 64844
United States
Email: support@novagardens.shop
Phone: +1 (813) 702-5594
We are committed to providing accurate shipping information and assisting our customers with their orders.