Return & Refund Policy

Last updated: June 30, 2026

At Nova Gardens, your satisfaction is our top priority. We stand behind the quality of our gardening tools and want you to be completely happy with your purchase. If you are not satisfied, we are here to help.

1. 30-Day Return Policy

We offer a 30-day return window. You have 30 days from the date you receive your item to request a return. If 30 days have passed since your delivery, we unfortunately cannot offer you a refund or an exchange.

2. Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

  • The item must be in the same condition that you received it.

  • It must be unused, free from dirt, and in its original packaging.

  • You must provide a receipt or proof of purchase to complete your return.

3. How to Initiate a Return

To start a return, please follow these steps:

  1. Contact our support team at support@novagardens.shop with the subject line "Return Request - [Your Order Number]".

  2. Include a brief explanation of why you are returning the item.

  3. Once your return is approved, we will provide you with shipping instructions. Please note: Items sent back to us without first requesting a return will not be accepted.

4. Refunds

Once your return is received and inspected by our warehouse team, we will send you an email to notify you that we have received your returned item.

  • We will also notify you of the approval or rejection of your refund.

  • If you are approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5–7 business days.

5. Late or Missing Refunds

If you haven’t received a refund yet:

  • First, check your bank account again.

  • Then, contact your credit card company or bank, as it may take some time before your refund is officially posted.

  • If you’ve done all of this and you still have not received your refund, please contact us at support@novagardens.shop.

6. Damaged or Defective Items

If you received an item that is damaged or defective due to a manufacturing error, please contact us immediately at support@novagardens.shop or call us at

Last updated: June 30, 2026

At Nova Gardens, your satisfaction is our top priority. We stand behind the quality of our gardening tools and want you to be completely happy with your purchase. If you are not satisfied, we are here to help.

1. 30-Day Return Policy

We offer a 30-day return window. You have 30 days from the date you receive your item to request a return. If 30 days have passed since your delivery, we unfortunately cannot offer you a refund or an exchange.

2. Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

  • The item must be in the same condition that you received it.

  • It must be unused, free from dirt, and in its original packaging.

  • You must provide a receipt or proof of purchase to complete your return.

3. How to Initiate a Return

To start a return, please follow these steps:

  1. Contact our support team at support@novagardens.shop with the subject line "Return Request - [Your Order Number]".

  2. Include a brief explanation of why you are returning the item.

  3. Once your return is approved, we will provide you with shipping instructions. Please note: Items sent back to us without first requesting a return will not be accepted.

4. Refunds

Once your return is received and inspected by our warehouse team, we will send you an email to notify you that we have received your returned item.

  • We will also notify you of the approval or rejection of your refund.

  • If you are approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5–7 business days.

5. Late or Missing Refunds

If you haven’t received a refund yet:

  • First, check your bank account again.

  • Then, contact your credit card company or bank, as it may take some time before your refund is officially posted.

  • If you’ve done all of this and you still have not received your refund, please contact us at support@novagardens.shop.

6. Damaged or Defective Items

If you received an item that is damaged or defective due to a manufacturing error, please contact us immediately at support@novagardens.shop. We will prioritize your case and arrange for a replacement or a full refund at no additional cost to you.

7. Shipping Costs for Returns

  • If the return is due to a product defect or an error on our part, Nova Gardens will cover the return shipping costs.

  • For "change of mind" returns or if the customer simply decides they no longer want the product, the customer is responsible for paying their own shipping costs for returning the item.

Contact Information

If you have any questions regarding our Refund & Return policy, please feel free to reach out to us:

  • Business Name: Nova Gardens

  • Address: 22659 Beech Rd, Granby, MO 64844, United States

  • Email: support@novagardens.shop

  • Phone: +1(740) 3001638.

7403001638. We will prioritize your case and arrange for a replacement or a full refund at no additional cost to you.

7. Shipping Costs for Returns

  • If the return is due to a product defect or an error on our part, Nova Gardens will cover the return shipping costs.

  • For "change of mind" returns or if the customer simply decides they no longer want the product, the customer is responsible for paying their own shipping costs for returning the item.

Contact Information

If you have any questions regarding our Refund & Return policy, please feel free to reach out to us:

  • Business Name: Nova Gardens

  • Address: 22659 Beech Rd, Granby, MO 64844, United States

  • Email: support@novagardens.shop

  • Phone: +1(740) 3001638.