Return & Refund Policy

Last Updated: June 30, 2026

At Nova Gardens, we want you to be satisfied with your purchase. If you are not completely satisfied with an eligible product, you may request a return within the return period described below.

Please review the following return, refund, exchange, and cancellation terms before making a purchase.

1. 30-Day Return Policy

Nova Gardens accepts eligible returns requested within 30 calendar days from the date the order is delivered.

If more than 30 days have passed since your order was delivered, we may not be able to accept the return or provide a refund.

To request a return, customers must contact us within the applicable 30-day return period.

2. Return Eligibility

To be eligible for a standard return, the item must:

  • Be returned within 30 calendar days of delivery.

  • Be in the same condition in which it was received.

  • Be unused and reasonably clean.

  • Include the original packaging, where applicable.

  • Include the order number or other valid proof of purchase.

Items that have been used, damaged after delivery, excessively soiled, or returned without the required information may not qualify for a standard change-of-mind return.

Products that are defective, damaged, or incorrectly supplied are handled separately under our damaged or defective item policy below.

3. How to Request a Return

To request a return, contact us at:

Email: support@novagardens.shop
Phone: +1 (813) 702-5594

When contacting us, please provide:

  • Your order number.

  • The name of the product you wish to return.

  • The reason for the return.

  • Photos or other information when requested, particularly for damaged or defective items.

Our support team will review the request and provide return instructions if the return is approved.

Please do not send an item back before receiving return instructions from Nova Gardens.

Returns sent without prior approval may not be accepted.

4. Return Method

Approved returns are returned by mail using the return instructions provided by Nova Gardens.

The applicable return shipping instructions and return address will be provided after the return request has been reviewed and approved.

5. Return Shipping Costs

For eligible change-of-mind returns, including cases where a customer no longer wants the product or ordered the wrong product, the customer is responsible for the cost of return shipping.

If an item is defective, damaged upon arrival, or the wrong item was sent due to an error on our part, Nova Gardens will cover the applicable return shipping cost.

6. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from the item you ordered, please contact us as soon as possible at:

Email: support@novagardens.shop
Phone: +1 (813) 702-5594

Please provide your order number and, when applicable, clear photographs of the item and its packaging.

After reviewing the issue, Nova Gardens may provide a replacement, refund, or other appropriate resolution at no additional cost to the customer.

7. Refunds

Once an approved return is received and inspected, we will notify you whether the return has been approved or rejected.

If the return is approved, the refund will be processed to the original payment method.

Approved refunds are generally processed within 5–7 business days after the return has been received and approved.

The time required for the refunded amount to appear in your account may vary depending on your bank, credit card company, or payment provider.

8. Late or Missing Refunds

If your approved refund has not appeared after the applicable processing period:

  1. Check your bank or payment account again.

  2. Contact your credit card company or payment provider, as posting times can vary.

  3. If you still have not received your refund, contact us at support@novagardens.shop or +1 (813) 702-5594.

We will assist you in reviewing the status of the refund.

9. Exchanges

If an eligible product needs to be replaced because it arrived damaged, defective, or was sent incorrectly, Nova Gardens may provide a replacement at no additional cost to the customer, subject to product availability.

For standard change-of-mind returns, refunds are generally provided rather than direct exchanges.

10. Order Cancellations

If you need to cancel an order, please contact us as soon as possible at:

Email: support@novagardens.shop
Phone: +1 (813) 702-5594

We will make reasonable efforts to accommodate cancellation requests received before the order has been shipped.

Once an order has been shipped or handed over to the shipping carrier, we may be unable to cancel the order. In such cases, the customer may request a return in accordance with this Return & Refund Policy.

11. Non-Returnable Situations

A standard change-of-mind return may be denied when:

  • The 30-day return period has expired.

  • The item has been used or damaged after delivery.

  • The item is excessively dirty or soiled.

  • The product is missing required components or packaging where those items are necessary for the return.

  • The customer cannot provide sufficient information to verify the purchase.

These limitations do not restrict a customer's rights regarding products that are defective, damaged upon arrival, incorrectly supplied, or otherwise covered by applicable law.

12. Contact Us

If you have any questions regarding this Return & Refund Policy or need assistance with a return, refund, exchange, or cancellation, please contact us:

Nova Gardens
22659 Beech Rd
Granby, MO 64844
United States

Email: support@novagardens.shop
Phone: +1 (813) 702-5594

We aim to process return and refund requests fairly and provide clear information throughout the process.