Privacy Policy

Last Updated: June 30, 2026

At Nova Gardens, we respect your privacy and are committed to protecting the personal information you provide when you visit or make a purchase from novagardens.shop.

This Privacy Policy explains what information we collect, how we use it, when we may share it, and the choices available to you regarding your personal information.

1. Information We Collect

When you visit our website, we may automatically collect certain technical information about your device and browsing activity. This may include:

  • IP address

  • Web browser type

  • Device type

  • Operating system

  • Time zone

  • Pages viewed and interactions with our website

  • Referring website or source

  • Cookies and similar technologies

When you place an order or attempt to place an order, we may collect information necessary to process and fulfill your purchase, including:

  • Name

  • Billing address

  • Shipping address

  • Email address

  • Phone number

  • Order details and purchase history

  • Payment-related information necessary to process the transaction

Payment transactions are processed through applicable payment processors and service providers. Nova Gardens does not request that customers send full payment card numbers to us by email or other unsecured communication methods.

2. How We Use Your Information

We may use the information we collect to:

  • Process and fulfill orders.

  • Process payments through our payment providers.

  • Arrange shipping and delivery.

  • Send order confirmations, shipping updates, invoices, and other transaction-related communications.

  • Respond to customer service requests and provide support.

  • Manage returns, refunds, exchanges, and cancellations.

  • Detect, investigate, and prevent fraud, unauthorized transactions, and other potentially harmful activity.

  • Maintain and improve our website, products, and services.

  • Understand website usage and improve the customer experience.

  • Send marketing communications where you have provided the appropriate consent or where otherwise permitted by applicable law.

You may opt out of marketing communications at any time by following the unsubscribe instructions included in our marketing emails or by contacting us.

3. Cookies and Similar Technologies

We may use cookies and similar technologies to operate and improve our website.

These technologies may be used to:

  • Keep the website functioning properly.

  • Remember preferences and shopping-related information.

  • Understand how visitors use our website.

  • Analyze website performance.

  • Support marketing and advertising activities where applicable.

You may be able to control or disable certain cookies through your browser settings. Disabling some cookies may affect the functionality of certain parts of our website.

4. Sharing Your Personal Information

We may share personal information with service providers and third parties when reasonably necessary to operate our business, provide services to you, process transactions, or comply with legal obligations.

For example, we use Shopify to operate and provide our online store platform. Shopify may process personal information in connection with providing its services.

We may also share relevant information with service providers involved in:

  • Payment processing

  • Order fulfillment

  • Shipping and delivery

  • Customer support

  • Website hosting and technical services

  • Fraud prevention and security

  • Analytics and website performance

  • Marketing and advertising, where applicable

We do not sell your personal information as part of our ordinary retail operations.

We may also disclose information when reasonably necessary to:

  • Comply with applicable laws, regulations, legal processes, subpoenas, or lawful government requests.

  • Protect the rights, property, or safety of Nova Gardens, our customers, or others.

  • Detect or investigate fraud, security issues, or other unlawful activity.

  • Enforce our Terms of Service or other applicable agreements.

5. Shopify

Our online store is powered by Shopify.

Shopify may process personal information in connection with providing its e-commerce platform and related services.

For information about how Shopify handles personal information, please review the Shopify Privacy Policy.

6. Your Privacy Rights

Depending on where you live and the privacy laws that apply to you, you may have certain rights regarding your personal information.

These rights may include the ability to:

  • Request access to personal information we hold about you.

  • Request correction of inaccurate personal information.

  • Request deletion of certain personal information.

  • Request information about how your personal information is collected or used.

  • Opt out of certain marketing communications.

To make a privacy-related request, please contact us using the information provided in the Contact Us section below.

We may need to verify your identity before completing certain requests to help protect your personal information.

Your rights may be subject to applicable legal exceptions and limitations.

7. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, fulfill transactions, maintain business and transaction records, comply with legal and regulatory obligations, resolve disputes, prevent fraud, and enforce our agreements.

When personal information is no longer reasonably required for these purposes, we may delete it or securely dispose of it, subject to applicable legal or operational requirements.

8. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

9. Third-Party Websites and Services

Our website may contain links to third-party websites, services, or platforms.

Third-party websites and services operate under their own privacy policies and terms. Nova Gardens is not responsible for the privacy practices, security, or content of third-party websites or services that we do not control.

We encourage you to review the privacy policies of third-party services before providing them with personal information.

10. Children's Privacy

Our website and products are intended for a general audience and are not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13. If you believe that a child has provided personal information to us, please contact us so that we can take appropriate steps.

11. Marketing Communications

If you have subscribed to receive marketing communications from Nova Gardens, we may send you information about products, promotions, or other updates.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or by contacting us directly.

Transactional communications, such as order confirmations, shipping notifications, and important service-related messages, may still be sent when necessary to fulfill your order or provide requested services.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, services, legal requirements, or other operational considerations.

When we make changes, we will update the Last Updated date at the top of this policy.

We encourage you to review this Privacy Policy periodically for the latest information about our privacy practices.

13. Contact Us

If you have questions about this Privacy Policy, want to make a privacy-related request, or have concerns about how your personal information is handled, please contact us:

Nova Gardens
22659 Beech Rd
Granby, MO 64844
United States

Email: support@novagardens.shop
Phone: +1 (813) 702-5594

We will make reasonable efforts to respond to privacy-related inquiries and requests in accordance with applicable law.